In order to start a return or exchange, please contact our Customer Support team at either (832) 400-3874 or support@cellularpath.com, or complete a form on the contact us page.
Every new Cellular Path product is thoroughly inspected and tested before leaving the factory, and is covered by the following limited warranty from the date of original purchase:
Three-year parts warranty: The customer is not responsible for the cost of replacement parts if the original part is determined to be defective under the terms of the warranty. The customer is responsible for the cost of replacement parts after three years.
One-year labor warranty: The customer is not responsible for labor costs to repair unit if unit falls under the terms of the warranty. Any warranty labor outside of that performed at the factory is not covered unless the product has been installed by an authorized dealer/installer or OEM manufacturer.
Only Cellular Path and certified dealers may perform warranty evaluations and repairs. Depending upon the problem, Cellular path may authorize the dealer to perform the necessary repairs. Any warranty labor outside of that performed at the factory is not covered unless 1) the product has been installed by an authorized dealer/installer or OEM manufacturer and 2) the dealer/installer receives prior authorization to perform the repair.
A certified dealer must not perform any repair without first contacting Cellular Path for a service order number. Cellular Path will advise the dealer how to proceed with any repairs.
Should any trouble develop during the warranty period, contact Cellular Path at (832) 400-3874. You must contact Cellular Path before the warranty period expires. The customer must supply proof of purchase (such as a dated sales receipt) when requesting warranty service. If the customer cannot supply proof of purchase, warranty period shall start 30 days after date of manufacture.
If it is determined that the unit needs to be returned to Cellular Path, customer must return COMPLETE product, freight prepaid, to
Cellular Path: 5010 Wright Road, Suite 100, Stafford, TX, 77377, USA.
If inspection shows the trouble is caused by defective workmanship or material, Cellular Path will repair (or at its option, replace) without charge. If Cellular Path authorizes replacement the replacement system may be a factory refurbished system
When returning product, Cellular Path will supply an RMA number (Return Merchandise Authorization). This number must be clearly written on the box. Failure to clearly write RMA number on box may result in delays in processing claim. Along with product, customer should include in the box: his/her name, address, daytime phone number, proof of purchase and description of the problem.
This warranty does not cover installation and external wiring, or re-manufactured units. This warranty does not cover damage caused by the use of an accessory other than a Cellular Path accessory designed for the product. This warranty is not transferable from the original owner.
Cellular Path cannot be held responsible for changes in the expanding and changing digital and analog communications market that cause the product to no longer operate correctly.
This warranty also does not apply where:
In no event shall Cellular Path be liable for any indirect, incidental, or consequential damages from the sale or use of the product. This disclaimer applies both during and after the term of this warranty.
Cellular Path disclaims liability for any implied warranties, including implied warranties of “merchantability” and “fitness for a specific purpose,” after the term of this warranty.
This warranty gives you specific legal rights, and you may have other rights, which vary from state to state. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you
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